Refunds and Returns Policy

If you're happy we're happy. So let's make that happen. Any unwanted products or items can be returned within 30 days of purchase. The items must be unopened, unused and in their original packaging.

Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable. 

Please send your order back to:
SMOOCH INC

1118, King st, Whitby, ON, L1N5A8

 

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods, as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@justsmoochit.com

If getting in touch about a return, please include your order number and product details in the email.